How do i lodge a complaint in New Zealand?
To provide us with feedback or to make a complaint please:
1. Speak to our Client Services Team (0800 472 633 between 9am – 5pm NZDT, Monday to Friday) or,
2. Send your feedback by email to firstname.lastname@example.org,
3. Or by mail to Complaints Officer, PO Box 1535 Shortland Street Auckland 1010.
4. You can refer your complaint to the Insurance & Financial Services Ombudsman Scheme Inc. if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme. See www.ifso.nz or call 0800 888 202 for information on the IFSO Scheme.