Frequently Asked Questions

Find out more about Maia and how we do things.


How do i lodge a complaint in New Zealand?

To provide us with feedback or to make a complaint please:

1. Speak to our Client Services Team (0800 472 633 between 9am – 5pm NZDT, Monday to Friday) or,
2. Send your feedback by email to,
3. Or by mail to Complaints Officer, PO Box 1535 Shortland Street Auckland 1010.
4. You can refer your complaint to the Insurance & Financial Services Ombudsman Scheme Inc. if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme. See or call 0800 888 202 for information on the IFSO Scheme.

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Contact our team for more info

Reach out to us to get your questions answered by our team of Directors, Asset Managers and Client Services.